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Privacy Policy

Last updated: September 2026 — Henan Goldwen Technology Equipment Co., Ltd

1. Who We Are

This Privacy Policy applies to Henan Goldwen Technology Equipment Co., Ltd, a company incorporated in China. This policy explains what personal information we collect through this website, how we use it, how long we keep it, and what rights you have in relation to it.

2. Information We Collect

When you submit a quotation request or inquiry through this website, we collect:

  • Identity information: first name, last name, company or mine name
  • Contact information: email address, WhatsApp or telephone number
  • Location information: country of operation
  • Technical and commercial information: preferred leaching process, ore type, estimated monthly volume, and any additional details included in the message

We do not collect payment card details through this website. We do not use cookies for tracking, advertising, or analytics purposes on this landing page.

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your quotation request and provide product pricing
  • Offer technical consultation as requested
  • Follow up on your inquiry if we have not heard back within a reasonable time
  • Process and fulfil any resulting purchase order
  • Maintain records of customer interactions for legitimate business and legal compliance purposes

We do not use your information for unsolicited marketing unless you have separately given us clear permission to do so.

4. Legal Basis for Processing

  • Your consent: by ticking the consent checkbox on the inquiry form, you agree to us contacting you about your inquiry
  • Legitimate interests: maintaining records of business inquiries and completed transactions for quality assurance, accounting, and legal compliance
  • Contractual necessity: where a purchase agreement is in place, we process data as necessary to fulfil that agreement

5. Sharing Your Information

Henan Goldwen Technology Equipment Co., Ltd does not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

  • Authorised regional agents or distributors in your country, solely to respond to your inquiry and fulfil any resulting order — you will be informed if this applies
  • Logistics and freight partners as necessary to arrange product delivery
  • Professional advisers (legal, accounting) under confidentiality obligations, where required
  • Government or regulatory authorities where legally required

6. International Data Transfers

As Henan Goldwen Technology Equipment Co., Ltd is based in China and serves customers globally, your personal information may be transferred to and processed in China. We handle all such transfers in accordance with applicable data protection laws and maintain appropriate safeguards.

7. Retention

We retain inquiry data for up to two years from the date of your last contact with us, unless a commercial relationship has been established, in which case we retain relevant records for 1 years from the conclusion of that relationship, as required by applicable law. If you ask us to delete your information and there is no overriding legal reason to retain it, we will do so within 30 days of your request.

8. Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw your consent for us to contact you at any time
  • Object to processing based on legitimate interests

To exercise any of these rights, contact us at Info@henangoldwen.com. We will respond within 30 days.

9. Security

We take reasonable steps to protect the personal information you share with us against unauthorised access, loss, or disclosure. Inquiry data submitted through this website is transmitted securely and stored in access-controlled internal systems.

10. Children's Privacy

This website is intended for use by professionals in the mining and minerals processing industry. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected with a revised "last updated" date at the top of this page.

12. Contact Us

Henan Goldwen Technology Equipment Co., Ltd
Email: Info@henangoldwen.com  |  Phone: +971523598654  |  WeChat: Y2310_2310